Turnstone Law is committed to the highest standards in its service to clients and in all its business dealings. If at any point you become unhappy or concerned about the service we have provided and you would like to make a complaint, then please contact Simon Joyston-Bechal or your contact lawyer, who will be happy to discuss the matter with you. If you are still dissatisfied, you may invoke the firm’s complaints handling procedure. Complaints should be sent to [email protected] and we will endeavour to respond to your message within 48 hours or as soon as possible. You will not be charged for the handling of your complaint.
Turnstone Law is authorised and regulated by the Solicitors’ Regulation Authority (SRA). Complaints may also be made to the SRA at https://www.sra.org.uk/consumers/problems/.
You may also be entitled to ask the legal Ombudsman of England and Wales to consider the complaint. You must usually refer your complaint to the Legal Ombudsman within 6 months of our final written response to your complaint and within 6 years of the act or omission about which you are complaining (or within 3 years of you becoming aware of it). Details on how to contact the Legal Ombudsman and further information on the procedure can be found at https://www.legalombudsman.org.uk/ .
This Site is owned by Turnstone Law Limited, whose registered office is 2nd Floor, 107 Cheapside, London EC2V 6DN, UK.
The information we collect
We take protection of your privacy seriously. The information below provides an overview of how we protect your privacy whenever you are on this site.
We collect information when you choose to submit it to us. On our website, we provide opportunities for you to write to us via e-mail or telephone us. You may be asked to provide your name, e-mail address or other information.
Third party providers featured on or linked to by our Site may collect information. We have no control over this.
How we use the information
We gather this information to enable us to provide you with a product or service, or improve our Site and the products and services we offer. The relevant information is also used by us, to communicate with you on any matter relating to the provision of products or services or in general, for example by direct mail.
We may also wish to provide you with information about special features on our website or any other service or product we think may be of interest to you. If you would rather not receive this information, please send an e-mail to [email protected].
Cookies are simple text files that improve your internet browsing experience. They allow you to save preferences, help you to navigate between pages more efficiently and allow websites to recognise you as a returning user.
The cookies on our website provide us with information on how anonymous visitors find and use our website. They also allow login areas to function properly.
Use of this site
The information and materials available on this site are provided as a guide to our services and do not under any circumstances constitute legal advice upon which you are entitled to rely. We make no warranties, representations or give any undertakings (whether expressed or implied) of any kind as to the services offered on this site.
We do not accept any liability that may arise from using this website, downloading information from it or for following links contained within it.
Applicable Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided by the English courts.